FAQs
Frequently Asked Questions (FAQ)
How long does order processing take?
Orders are typically processed within 2–5 business days, depending on product availability and order volume.
How long does shipping take?
Delivery usually takes 8–13 business days after dispatch. Shipping times may vary depending on your location and external factors.
Do you ship within the United States?
Yes, we currently ship within the United States only.
How much is shipping?
Free shipping on orders of $50.00 or more
Standard shipping fee of $5.99 for orders below $50.00
Can I change or cancel my order?
You may request changes or cancellations within 12 hours of placing your order. Once processing has started, changes or cancellations may no longer be possible.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
What if my order arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos. We will review the issue and determine an appropriate resolution.
What is your return policy?
We offer a 30-day return policy for eligible items. Products must meet our return conditions, including being unused and in their original condition and packaging where applicable. Please refer to our Return & Refund Policy for full details.
Who pays for return shipping?
Customers may be responsible for return shipping costs for standard returns. For items that arrive defective, damaged, or incorrect, please contact us so we can review the issue and determine an appropriate resolution. Please refer to our Return & Refund Policy for details.
How long does it take to receive a refund?
Once approved, refunds are issued to the original payment method. Please allow 5–10 business days for processing. The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.
How can I contact customer support?
Email: support@haventra.store
Phone: +1 424-402-0210
Our team typically responds within 1–2 business days, excluding weekends and holidays.
Who operates this website?
Haventra is the brand operating at haventra.store, serving customers across the United States.
Business Address: 1725 W Rosecrans Ave, Gardena, CA 90249, United States